You can also set your desired language and turn guest mode on or off. Yes! You can customize the color, greeting message, button display, alignment, etc. Select the pages or posts where you want to display the chat window.Ĭan I change the appearance of the chat window?.You should see a tab that says Setup status, where you can select to display the chat window on custom pages.Once you’ve set up the plugin, click Facebook Chat in your WordPress admin dashboard.I don’t want the chat window to show up on every page. Yes, all messages will be shown in your Business Page Inbox. Can I chat to multiple customers at the same time? We recommend setting response times so customers can know when they will receive a response.įor auto-replies, you can thank customers for reaching out, provide average response times, and include relevant links.Ĭommon questions can include inquiries around return policies, ingredients, locations, memberships, etc. Serve customers when you’re not available by setting up auto-replies and answers to common questions. What will website visitors see when I’m not online? If people are logged in to their Facebook accounts, the conversations will be saved in Messenger and they’ll be able to continue the conversation even after leaving your website. No, they can message you as a guest user. Will website visitors need a Facebook account to contact me? If you don’t have one, you can create a business Page in minutes. You will need to be an administrator of a Facebook Page and be logged into Facebook. If you get stuck, or have any questions, you can ask for help in the Messenger Platform Developer Community.įAQ What do I need to set up the Chat Plugin on my website? Updatingįollowing the Facebook platform and versioning, all versions will be supported for 2 years from launch. To remove the plugin, you can deactivate the plugin or uninstall it. This will open the Chat Plugin settings page. To rerun the setup, go to your WordPress dashboard and click Facebook Chat. Customers can now message you from your website, and you can access their messages in your Business Page Inbox.
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